29 January 2020
In a statement, the company said: “Alongside our China and Hong Kong offices, we are monitoring this situation closely – based on past experiences with SARs in 2003, it is encouraging that the Chinese government has taken unprecedented steps to face the outbreak and deal with it in a transparent manner. Given this is the low travel season for inbound travel to China we are hopeful that the issue can be can resolved before the spring travel season begins.
“For clients with immediate departures to China we’re offering them the opportunity to postpone, cancel or rebook to a new destination free of charge. For guests departing in the coming months we will discuss options with them as the situation evolves.”
