The following guidelines have been published to assist any customer who may wish to change their travel date to/from South Africa.
Airports affected – To/From
JNB (Johannesburg)
CPT (Cape Town)
DUR (Durban)
Tickets issued by – 16 March 2020
Ticket travel dates – Up to and including 30 April 2020
Rebooking Allowance (1) – *For part-flown customers who want to return as soon as possible*
Rebook onto an alternative British Airways service for travel as soon as possible
Rebook without charge into the same class as original or lowest available in the same cabin
Rebooking Allowance (2) – *For customers who want to defer their travel to a later date same routing*
Rebook onto an alternative British Airways service for travel between 01 May and 01 August 2020
Waive change fees but ticket will need to be requoted and any difference in fare charged to the customer.
Origin/Destination/Stopover changes – *For part-flown customers who want to return as soon as possible*
Rebook onto an alternative British Airways service for travel as soon as possible to/from any alternative BA gateway
Rebook without charge into the same class as original or lowest available in the same cabin
For any change of gateway customer is responsible for any consequential costs to travel from original point, e.g. trains, hotels. Advise the customer and add a remark
Refunds Allowed – No – but for 125 ticketed customers yet to start their journey, the value of the original tickets may be held and used as part payment towards a future booking. This must be redeemed for travel on flights taken within 12 months from the date of the first flight in the original booking, see Book with Confidence on ba.com
Redemptions included – Yes
Available for Trade – Yes
Important Information
- one involuntary ticket change allowed from the above options
- Includes any connecting BA/Joint Business services on the same ticket
- If changing both outbound and return sectors, travel must be completed by dates specified
- For customers on cancelled flights, please follow the standard Customer Handling Guidelines > Flight Cancellations
Adherence to commercial policies/conditions of carriage guidelines remains entirely the responsibility of the user. BA reserves the right to withdraw guidelines at any time
