On Tuesday 14th of June, easyJet’s chief commercial officer, Sophie Dekkers made an address to the Business, Energy and Industrial Strategy committee.
Dekkers issued an apology for easyJet’s recent cancellations, stating that “we haven’t got it right and we need to get it right.”
Further acknowledging that the recruitment process has been a significant factor in the recent flight disruption, “the key challenge for us is around the recruitment process and the ID checking. We have 142 crew ready and trained to go online who don’t have ID passes.”
2,000 easyJet staff were made redundant over the Covid-19 pandemic, with 1,400 of the affected based in the United Kingdom and Europe.
“We planned for this summer, we planned for the ramp-up, but the ID process has caught us by surprise and has taken longer than we ever planned for or anticipated.”
Dekkers highlighted how easyJet plans to ease disruption, stating that “Everyone is being brought back on the contracts they were on previously, pilots were offered part-time contracts rather than redundancy but we have now offered them all the option to come back full-time.”
