Ryanair CEO Michael O’Leary claimed the airline’s policy on refunds had not changed despite the coronavirus crisis.
While speaking to EuroNews, Mr O’Leary claimed all those that request a cash refund, instead of a future travel voucher, would receive one although, he added that anyone requesting a cash refund would be waiting a number of months to receive it.
O’Leary said that the budget carrier was currently dealing with over 30 million refund requests compared to their normal 10,000 a month.
He said: “It is very important that all customers understand there has been no change to your refund entitlement.
“If you want a cash refund you will get a cash refund.
“However, people have to also understand that the airlines of Europe have had two and a half months of flights cancelled, the second half of March, April and May.
“In Ryanair today we are dealing with a backlog of 30 million refunds.
“Our normal process of refunds is about 10,000 refunds per month.
“We don’t even have those people in the office processing those refunds.
“We are down to 25 percent of our refund processing staff.
“If you want a cash refund you will receive your cash refund but it will take many months to process this backlog.”
