LATAM Airlines Group was recognised for the second consecutive year as the “Best Airline in South America” at the Skytrax World Airline Awards, based on the opinion of more than 13.4 million travellers around the world. In addition, LATAM was also distinguished with the “COVID-19 Aeronautical Excellence Award” for its health and safety measures adopted during the pandemic.
The Skytrax customer survey was conducted for over 23 months (September 2019 to July 2021) based on metrics reflecting normal travel times and those trips taken during the health crisis.
“This recognition encourages and challenges us to continue working hard on behalf of our customers. I appreciate the commitment of our workers in difficult times such as those we have experienced, as well as the preference of passengers who have chosen LATAM to carry their dreams to their destination,” said Paulo Miranda, LATAM Airlines Group Vice President of Customers.
LATAM recently received one of the highest health and safety standard ratings from Skytrax, while the Airline Passenger Experience Association (APEX), in conjunction with SimpliFlying, awarded the group the “Diamond” category, the highest in the APEX Health Safety standard.
