Malaysia’s Aviation Commission (Mavcom) has imposed a series of fines for the second time on AirAsia for continuing to charge card processing fees for bookings.
Mavcom issued previous financial penalties of RM2 million each to AirAsia and AirAsia X under the Malaysian Aviation Consumer Protection Code, after it came into force in 2019.
The airlines were fined previously in September 2019, to the tune of RM200,000 for a first offence and now under MACPC rules, they have been fixed with a 10 fold penalty for continued non-compliance.
“This is the second time AirAsia and AirAsia X have been found not in compliance with this MACPC requirement,” Mavcom said in a statement.
“As both AirAsia and AirAsia X have been found to contravene MACPC again, even after the imposition of a financial penalty for their first non-compliance, Mavcom has decided to impose both airlines a penalty of RM2 million, being ten times the financial penalty.”
Separately, the commission also fined airport operator Malaysia Airports (Sepang) a total of RM856,875 for falling short of customer service targets in line with Mavcom’s Airports Quality of Service Framework.
