The Topflight Travel Group has been named as one of Ireland’s Best Managed Companies, following the 15th annual awards Programme, held in Dublin on 14th September, led by Deloitte, in association with the Bank of Ireland.
Topflight Travel Group is an Irish family owned company, and home to some of Ireland and the UK’s most recognised, high quality travel brands, including Topflight, Topflight for Schools, Ski Beat, Ski McNeill and Directski.com. The Group has been named one of Ireland’s Best Managed Companies ahead of intense competition, and following a selection process that evaluated the calibre of companies’ management abilities and practices in addition to their strategy, capability, innovation, culture and financial performance.
Topflight’s marketing manager, Michelle Anderson, accredits the win in large part to the Group’s success in applying customer-led, Japanese business principles to the tour operation.
Speaking after very special night of recognition for the entire organisation she says “For the past eight years, our 100% Irish, family run company has joined the ranks of major global companies, such as Toyota and Nike alongside many other Irish companies particularly in the manufacturing sector, and adopted the Japanese Lean process of business management.’
`Lean’ is the lynchpin of Japanese manufacturing and centres around minimising waste of time activities and resources, therefore helping to streamline the business to function as productively as possible and ultimately enhancing overall customer satisfaction. Customer satisfaction is key in all our decisions. Topflight has applied this very successfully to the hospitality sector, and one of the most tangible results has been seeing our return business soar.
Ireland’s best managed companies awards programme “promotes and recognises excellence in Irish-owned and -managed companies and is the only awards scheme on the island of Ireland that considers a business’s performance from every perspective”.
Topflight Travel Group offers European ski holidays, all inclusive ski chalet holidays, escorted European tour holidays, a highly acclaimed Italian holiday programme, an Austrian summer programme and is also Ireland’s largest provider of ski holidays for schools.
