Agents have been warned that they could be left out of pocket after ABTA confirmed the operator had ‘chosen not to protect hotel-only bookings’.
ABTA has confirmed Super Break failed with around 20,000 forward bookings and while flight and accommodation bookings are protected under the ATOL scheme and other transport and accommodation bookings by ABTA, travel agents were yesterday (August 1, 2019) informed that Super Break had ‘chosen not to protect hotel-only bookings with ABTA’.
A statement from ABTA reads: “If you made a booking with Super Break for accommodation only, the company chose not to protect those sales with ABTA.”
An ABTA spokesperson said: “ABTA is providing financial protection arrangements for any non-flight packages booked through Super Break.
“ABTA members must have financial protection arrangements in place for package holidays, there is no requirement to protect hotel-only or other types of bookings – it is an entirely commercial decision for a business to enter into additional protection arrangements.
“All hotel-only bookings, booked either directly with a hotel or through intermediaries, are generally unprotected, apart from where the customer paid by credit or debit card.”
Super Break parent Malvern Group confirmed on Thursday it had ceased trading after failing to find a buyer for the 49% of the business owned by Cox & Kings (India).
The business placed itself up for sale last week after the Indian tour operator defaulted on its Iata billing and settlement plan (BSP) in June.
