Accommodation specialist, Stuba, has announced that they have made an update to special requests in the booking process.
Until now, agents had to wait until the end of the booking to fill in a form to process a special request. With immediate effect, Stuba has bought this forward to earlier in the booking process and agents simply need to click a link to make a special request. The special requests are now featured as tick boxes and can be selected by room – interconnecting, VIP, low or high floor etc, bedding – twin or double, check-in – early or late or occasion – birthday, wedding or anniversary. Agents are also able to copy the same requests over to other rooms in the booking or keep the requests to individual rooms.
Head of Sales for UK & Ireland, Angela Muir said: “This is another improvement that has been made to the website following agent feedback. We have made this addition to speed up the booking process for agents. Agents can also review the requests on the final details page and they will also be highlighted on the voucher. Obviously, with these type of requests, they will be passed on to the hotel, however, we are unable to guarantee requirements will be met. We do embrace agent feedback and react to it, so I’m delighted that this is now a feature.”
The tick box link applies to non-guaranteed requests. Any requests for accessible rooms or guaranteed requests will still need to be made via the help form at the end of the booking.
