Sandals Resorts International (SRI), the parent company of the Caribbean’s resort brands Sandals Resorts and Beaches Resorts, has announced the introduction of Sandals Holiday Assurance. This new initiative offers the guarantee of a free replacement stay should a guest’s holiday be impacted by Covid-19 whilst on resort, and also provides guests with complimentary on resort Covid-19 testing.
Clients who have holidays booked before 31st December 2021 via Unique Caribbean Holidays Ltd (UCHL, the UK tour operator for Sandals and Beaches Resorts) for travel to any Sandals or Beaches resort before 31st December 2022, can rest assured that if they should test positive for Covid-19 whilst in resort and are required to quarantine, they will be provided with an accommodation credit voucher for the value of their room cost. This can be redeemed against a replacement stay within 12-months of the issue date. Agents can book their clients’ holidays via UCHL with complete confidence, knowing that their holiday is fully assured with Sandals Resorts. Certain restrictions, terms and conditions apply.
According to SRI Executive Chairman Adam Stewart, the new Sandals Holiday Assurance programme is designed to take the worry out of travel, giving guests certainty that their investment in an all-inclusive luxury holiday is safeguarded from interruptions outside of their control. “We want to put the fun and joy of planning and anticipating a great holiday back into travel. While we recognise the real concerns that may weigh on our guests’ minds, we’re taking extraordinary measures to remove worry from the equation, so travellers’ can delight in the entire travel journey – from booking to departure,” said Stewart.
In addition, UK guests travelling to any Sandals or Beaches Resort will benefit from complimentary on-resort Covid-19 PCR or Antigen testing, based on the requirements of the local Governments in the islands where Sandals and Beaches Resorts operate. This also includes the required Antigen test for British guests to return into the UK, which is carried out at all Sandals and Beaches resorts within 72 hours prior to guests’ departure. Results are usually received from within 24hours.
All current and new bookings made via UCHL by December 31st, 2021 for travel until December 31st, 2022 will automatically receive the Sandals Holiday Assurance programme as part of their booking, at no charge.
Benefits of the Sandals Holiday Assurance programme include:
- Replacement Stay if a trip is interrupted due to Covid-19 whilst on holiday at any Sandals or Beaches Resort (certain restrictions, terms and conditions apply)
- Complimentary COVID-19 PCR and Antigen testing to meet any government requirement, from the comfort of the resort
- Assurance of industry-leading Platinum Protocol of Cleanliness, implemented at all Sandals Resorts and Beaches Resorts, to ensure heightened health and safety measures throughout every guest’s stay
The Sandals Holiday Assurance programme complements the Sandals Platinum Protocol of Cleanliness, which was introduced last year and details the hundreds of daily actions taken to fully safeguard the guest journey. Stewart added “Throughout our 40-year history, and especially during difficult times, we have always put guests first. Combined with our proven track record of health and safety, our new Sandals Holiday Assurance programme is the guarantee our guests can count on. It’s another example that we will do whatever it takes to continue to earn their trust, so they can focus on what truly matters: quality time in our beautiful Caribbean with the ones they love most.”
Agents can book online or by calling the call centre on 0808 164 3459 or Agency Sales General enquiries on 0207 590 0210. For more information about Sandals Resorts please visit www.sellingsandals.co.uk.
