Travel businesses have made huge changes to customer and staff engagement as a result of the Coronavirus crisis, but what are the next steps?
Join ABTA’s next webinar to hear expert insight from Freshworks, The Institute of Customer Service and industry colleagues on how you can improve your engagement strategies to meet your clients changing needs and support your staff.
Customer and Staff Engagement Strategies for Travel
- 2 December 2020
- 10:30-11:45
Speakers will discuss practical digital solutions for building company culture and improving customer service whilst staff are working remotely.
Submit your questions in advance or ask them live to be answered by the expert speakers.
Top reasons to attend:
- Hear how customer service has changed during the Coronavirus crisis
- Get advice on how you can improve customer and staff engagement strategies
- Learn how industry peers have adapted their strategies
- Take away practical digital solutions to improve customer service, staff engagement and remote working strategies
- Listen to an industry panel as they explore how the travel industry can adapt to the new normal
Speakers:
- Charles Fachiri, Senior Customer Support Manager, ABTA
- Jo Causon, CEO, The Institute of Customer Service
- Roxanne Owen, Head of Online Operations, Clarity Travel
- Dawn Robinson, Engagement & Internal Communications Manager, TUI UK & Ireland
- Simon Johnson, General Manager UK, Freshworks
- Contributor and webinar partner
ABTA’s business resilience webinars are delivered in collaboration with trusted ABTA Partners and moderated by ABTA. The webinars are free of charge for ABTA Members.
