Founded in October 1997, Global Travel Management provides customers with an end-to-end travel services, including airline reservations and ticketing, hotel reservations, ground transportation, and visa and passport procurement.
The company will use Travelport Business Insights to gain near real-time access to actionable insights from a vast range of data sources to help it optimise supplier contracts, enhance customer service and improve operational efficiencies.
Travelport Business Insights uses data from traditional and non-traditional travel sources, augmenting it with predictive and forward-thinking analytics, then presents the output through easy to understand dashboards which call out key insights and indicators. Removing the reliance on manually sourcing, organising and interpreting data, delivering information via any device and in near real-time.
Core benefits of Travelport Business Insights include:
- Attracting and retaining customers by adding value
- Maximising sales and consultant performance and productivity
- Real time visibility on productivity versus supplier contracts
- Analysing customer account performance to focus account management resource and improve negotiations
- Duty of Care and Traveller Tracking
Scott Pawley, Managing Director, Global Travel Management, said: “Sophisticated data analysis in travel is no longer an option, it has become a necessity. Travelport delivers a flexible tool that will enable us to analyse travel data aggregated from multiple sources, and transform it into insights that deliver a competitive edge.”
Paul Broughton, Travelport’s Country Manager, UK and Ireland, commented: “Our customers often tell us the volume of data available to them is dramatically increasing but so too is the time and cost of interpreting it. Travelport Business Insights is specifically designed to help agencies manage this by forensically analysing large pools of data quickly, accurately and cost effectively. We are pleased Global Travel Management has recognised the value of the tool and look forward to seeing the impact it has on the company’s performance.”
