Etihad Cargo, the cargo and logistics arm of the Etihad Aviation Group, has achieved record revenue growth of 49 per cent in 2021 as it continued to outperform expectations with a 27 per cent year-on-year increase in freight carried, contributing towards 55 per cent of the group’s revenue.
“2021 was a milestone year for Etihad Cargo,” said Martin Drew, Senior Vice President Sales & Cargo, Etihad Aviation Group. “The Etihad Cargo team has worked closer than ever with partners and customers to address their demands and allocate necessary capacity, resulting in a record tonnage of 729,200 tonnes -the highest since 2017.”
Etihad Cargo temporarily modified five Boeing 777 aircraft to support cabin-loaded cargo, operating more than 800 charter and scheduled cargo flights in the new configuration in 2021, adding capacity along key strategic routes. By mid-2021, Etihad Cargo had announced the recovery of more than 90 per cent of its network compared to pre-Covid. In total, the carrier operated more than 6,000 passenger freighters throughout the year, with freighter utilisation averaging 16.5 hours.
Despite the ongoing operational challenges imposed by new variants of the Covid-19 virus, the UAE national carrier also maintained a Delivered As Promise rate of 84 per cent through the past 12 months and an on-time performance of 84 per cent.
“It is testament to the hard work and commitment of the team that, despite the challenges of the pandemic, Etihad Cargo has achieved its operational targets while meeting and exceeding customer expectations,” said Drew.
Over the past year, Etihad Cargo continued to facilitate critical Covid-19 vaccine distribution which contributes to 30 per cent of its pharmaceutical shipments. Jointly with its partners at the HOPE Consortium, over 250 million Covid-19 vaccine doses have been handled to over 40 countries.
Augmenting customer service was a key focus of 2021 and Etihad Cargo’s new online booking portal was developed following extensive customer workshops to address their requirements, reducing the booking time to just 45 seconds. Since its launch in October, the company has recorded 36% increase in online bookings within three months of launching the new portal. In addition, the carrier has announced exploring a proof of concept with SPEEDCARGO for using Artificial Intelligence to measure cargo dimensions and optimise space planning, which will in turn allow Etihad Cargo to improve capacity planning.
