A group of US senators have urged major US airlines to start giving customers refunds rather than vouchers for credit.
“We believe your company has a moral responsibility to provide real refunds, not travel vouchers, to consumers, and to support State Department efforts to repatriate any American citizens trying to come home,” the nine senators said in a letter to the CEOs of 11 airlines.
The letter was signed by Senators Elizabeth Warren, Ed Markey, Kamala Harris, Bernie Sanders, Amy Klobuchar, Richard Blumenthal, Chris Murphy, Sheldon Whitehouse and Bob Casey.
“Americans need money now to pay for basic necessities, not temporary credits towards future travel,” they wrote.
The lawmakers want the airlines to publicly disclose ‘the total value’ of all travel vouchers and credits issued and the total number flights they have cancelled.
