Statement from Q Hotels below:
In line with government direction, we have had to make the difficult decision to temporarily close our doors. As of Tuesday 24th March, all of our hotels will be temporarily closed. While this is a very hard decision for us to make, we hope you can appreciate that we are deeply committed to our colleagues and guests, and we must continue to put their safety and wellbeing first.
If you have an upcoming stay, we understand that this is a disappointment. We ask that you please get in touch with our fantastic customer service team on [email protected] and they will be able to assist with your booking – you can find the details of our cancellation policy below. As you can imagine, we are experiencing a very high volume of calls and emails, so please bear with the team.
We would like to take this opportunity to thank our incredibly hard-working colleagues, who have truly risen to the occasion in these trying times, bringing much-needed friendly care and laughter to our hotels and our guests. Their exemplary service and dedication is deeply appreciated, and we are proud of every one of our members of staff.
While our hotels are closed, we’re working with our partners to see where possible we can support the NHS with any needs they have, as they are doing so much for us all every day. We cannot state strongly enough our thanks and support for all essential workers right now, and we only hope we can offer some assistance for them wherever we can.
By working together with kindness and understanding, we will all get through these trying times. When we reopen our doors – and we will – we can’t wait to welcome you back to our hotels with a smile.