ABTA restates support for the protection of customers pre-payments and calls on Government intervention to provide emergency funding.
Mark Tanzer, ABTA Chief Executive said: “The Package Travel Regulations will continue to protect customers’ pre-payments, as they always have done. But Government intervention is required to enable travel companies to continue to operate through a period of unprecedented crisis, and to provide emergency support to customers. Two immediate steps we have asked Government for are to allow companies to refund customers over a defined period, during which their payment is protected, and to establish an emergency fund for customers where travel companies cannot recoup the customers’ money from their suppliers. Only with these Government interventions will we be able to continue to protect the customer interests, and avoid a short term run on travel companies which will trigger failures and delay refunds getting to customers.”
