As the travel industry adapts to changes implemented in reaction to COVID-19, Celebrity Cruises has introduced a number of new initiatives to help trade agents stay connected and feel supported during these unfamiliar times.
Celebrity Central
Celebrity Central continues to act as the one-stop-shop for trade agents. An easy to use platform that streamlines brand information and booking tools into one central hub, Celebrity Central features all the latest updates including regular news articles on Celebrity Cruises’ latest policies.
Celebrity Cruises is seeing a positive demand for 2021 bookings, and is encouraging agents to inspire their customers to look further ahead by using Celebrity Central to access ready-to-share offers and social media content. Agents can also find downloadable resources including Cruise with Confidence policy summary grids and FAQs, handy for keeping clients up to date with the latest information.
Live Chat
In order to stay connected with and support agents in real time, Celebrity Cruises has introduced a live chat feature to the Celebrity Central platform. Available alongside the usual trade support, call centre and sales support channels, the new Live Chat function gives agents another highly efficient way to contact the team and access the information they need, as they need it.
Virtual Updates and Training Sessions
Celebrity Cruises’ sales team is helping agents navigate the current landscape by holding live webinars to keep them up to speed on new news, advise what’s selling well and share top sales tips throughout these unfamiliar times.
Luxury-themed training sessions are being held monthly by Jonny Peat, Business Development Manager, and Emma Rigby, Luxury Business Development Executive, each delving into a particular topic such as the Edge Series and the Galapagos. Next up is April’s masterclass on The Retreat, being held on Tuesday 28th April. Details on how to join these sessions will be shared via the Celebrity Cruises’ Agent Facebook pages.
The wider team are also holding impromptu coffee mornings and regularly posting on social media to keep everyone’s spirits high.
Cruise with Confidence
To address expanding global travel restrictions and provide peace of mind in guest travel planning, Celebrity Cruises, along with the rest of the Royal Caribbean group, have extended the “Cruise with Confidence” cancellation policy to allow the flexibility to decide to cancel up to 48-hours prior to departure for any sailing departing on-or-before September 1st, 2020.
As a reminder, the Cruise with Confidence policy allows guests to cancel up to 48-hours prior to their sail date in exchange for a 100% Future Cruise Credit valid for redemption on sailings departing on-or-before December 31st, 2021. In addition, travel partner commission is protected on both ends – the cancelled booking and the future booking where the FCC is redeemed.
