Azamara will officially partner with Versonix Seaware, a software company that provides an integrated platform to cruise lines that maximises efficiency through sales, marketing and revenue yield management capabilities. Through investing in this partnership, set to launch at the beginning of 2023, Azamara is committed to simplifying the overall booking experience with updated technology platforms for its trusted travel advisors and guests, making the business process with Azamara as seamless as possible.
“We are very pleased to officially partner with Versonix Seaware to provide a more seamless customer experience for our travel partners when booking with Azamara,” said Carol Cabezas, President of Azamara. “We’re focused on creating a smooth transition for travel advisors and guests to our new Seaware reservations platform.”
The launch of Azamara’s new reservations platform will be developed in partnership with Versonix Seaware, which has revolutionised the cruise and travel industry by powering reservations for over 20 million passengers and 100 ships around the world each year. Today, Versonix Seaware’s best in class reservation platform maintains a customer centric and revenue management driven solution, leading its customers to achieve consistent and successful results by being the only true business rules-based system in the industry. Serving as a common point for all distribution channels including OTA, GDS, B2B, B2C and contact center, guaranteeing seamless integration.
“We are excited about the opportunity to collaborate with Azamara, and to be part of its new and differentiated experiences for guests and travel agents,” said Yuri Polissky, Chief Operating Officer of Versonix. “Versonix Seaware will be arming Azamara to deliver world class service to travel agents and guests, while providing a seamless and hassle-free reservations booking experience. In addition, Versonix Seaware will enable Azamara to enhance its Destination Immersion experiences even further.”
In advance of the system going live, travel advisors currently enrolled with Azamara will receive robust training along with their personal log-in details.
