A Which? survey has found that holidaymakers are being misled over prices and availability of Covid testing by firms on the government approved list.
The report found that private Covid testing firms on the Government-approved list are causing ‘serious problems’ for people travelling to the UK over pricing and availability.
Consumer group Which? discovered that some firms have failed to deliver tests on time or returned results to customers, while others never received kits or even received results for swabs they had not even taken.
Rory Boland, Travel Editor at Which? said: “Weeks on from some international travel being allowed to resume, it’s very concerning to still be uncovering such serious problems with the government’s testing system for travellers – problems that could have easily been ironed out well ahead of travel restarting, had proper regulatory oversight been ensured early on.
“As it stands, travellers risk being left at the mercy of rogue operators who, at best, attempt to profiteer off of those looking for testing services to allow them to travel, and at worst, risk leaving them out of pocket for services that don’t even exist.”