UK Civil Aviation Authority Issues Advice for Passengers Affected by Storm Eowyn

The Civil Aviation Authority has issued advice for passengers facing disruption cause by Storm Eowyn

The Civil Aviation Authority (CAA) has issued advice for passengers facing disruption cause by Storm Eowyn.

Responding to flight disruption caused by Storm Éowyn, a spokesperson for the UK Civil Aviation Authority said: “If a flight faces lengthy delays, airlines have a duty of care to look after their passengers, including providing food and drink, and accommodation if overnight.

“We will not hesitate to take action against any airlines not following these guidelines.”

  • If your flight is significantly delayed, the airline is responsible for looking after you. They should provide meals and accommodation if necessary.
  • In case of cancellation, the airline must offer you a refund or alternative travel arrangements.
  • Airlines should proactively provide passengers with information about their rights when flights are disrupted.
  • Compensation may not be payable if an airline can prove the delay or cancellation was caused by extraordinary circumstances and this may include extreme weather which affects the safe operation of the flight.
  • The CAA have guidance on cancellations and flight disruption published on our website: www.caa.co.uk/KnowBeforeYouGo

news