Thomas Cook has offered to refund customers whose travel plans have been affected by the new mandatory hotel quarantine rules.
Customers already booked to one of the countries affected, or anyone who books a holiday in the coming weeks to somewhere that is subsequently added to the mandatory hotel quarantine list, will be able to cancel and get a full cash refund within 14 days.
Alan French, Chief Executive of Thomas Cook, said: “We know that our customers want to feel confident they can travel or, if not, that they can get their money back. We want to reassure our customers that we will amend or cancel in full any holiday where the customer has to quarantine in a hotel on their return if they no longer wish to travel.
“While we understand the need to protect the UK from additional strains of the virus, we would encourage the government to be clear how long they expect these measures to be in place and to give the public some idea of how countries will be added or removed from the list.
“We’re all desperate for a break right now and having a holiday to look forward to will go a long way to helping us all get through the mental challenges of the pandemic and help the travel industry focus on rebuilding a future.”
