Statement from Stena Line below:
Our strong ethos of care, for our customers and colleagues, is helping us navigate this extremely challenging time. Stena Line Irish Sea sailings are operating to schedule in this unprecedented and evolving situation. Our Freight operation continues in order to transport essential goods and supplies between Northern Ireland and Great Britain.
On our Travel business we will be scaling back the capacity levels per ship to match the lower demand from those travelling for essential reasons and allow more space for social distancing from now through to the end of May. We will continue to work with and be guided by all of the relevant agencies and adapt to this ever changing situation as required. We have greatly enhanced our already stringent cleaning procedures: cleaning, disinfecting and sanitising hands, all public and private spaces and especially high contact surfaces.
If you are travelling with us it is important that you are familiar with and adhere to the official guidance provided. This guidance can be found on: gov.uk/coronavirus. We would ask all of our guests to practice social distancing by maintaining a minimum distance of 1 metre (3.2 feet) between fellow guests and our crew members. This applies to when you are seated, when queuing for food, whilst in our shop, at Guest Services or whilst returning to your vehicle on our car decks.
Please note that if you are using the lift, no more than 2 people are permitted in the lift at any one time. Where possible we would ask you to use contactless or card payments rather than cash. We would also ask that you practice good hygiene if you cough and sneeze by covering your mouth and nose with a tissue or your sleeve. Regular and thorough hand washing is critical and our bathrooms are fully stocked with soap to facilitate this. We are taking as many measures as possible to protect our passengers and crew and we have shared these measures here.
We fully understand that you may be concerned about your current and future travel plans, and we want to help where we can, so we have removed amendment fees on all 2020 bookings up to 30 April and are allowing cancellations with full refund.
Click here for instructions on how to amend your booking and click here to amend your booking online.
If you have any queries please don’t hesitate to call us on 03447 707 070 or email [email protected]
We look forward to welcoming you onboard and, in these challenging times, thank you for your loyalty and understanding.