22 November 2019
A Spanish court ruled that Ryanair should refund a passenger who was fined €20 for taking a 10kg carry-on bag without having paid extra for a priority ticket.
The airline’s new rules mean passengers, who do not pay extra for ‘priority’ boarding, are charged an additional fee on top of their ticket if their hand luggage is bigger than 40cm x 20cm x 25cm.
But the Commercial Court in Spain ruled that the policy contravenes both Spanish and European law and said the woman should be refunded with interest.
It said the policy was null and void and told Ryanair ‘to remove it’ from its terms and conditions.
Ryanair said the ruling will not affect its baggage policy, claiming it was an ‘isolated case’.
