In a statement, Silversea Cruises have outlined their updated ‘Cruise with Confidence’ policy, noting that guests who have their cruises cancelled by the cruise line will receive 125% future credit for voyages.
The statement reads: “Silversea is proud to continue to embrace the Royal Caribbean Group ‘Cruise with Confidence’ initiative and we are now extending the program for all voyages departing prior to December 31st, 2020. Our guests will be allowed to cancel for any reason up to 48 hours prior to departure and receive a Future Cruise Credit with 2 year validity.”
RECEIVE 125% FUTURE CRUISE CREDIT FOR VOYAGES CANCELLED BY SILVERSEA
- Guests will receive a 125% Future Cruise Credit*. This is an incredible value to enhance your future cruise by choosing a longer itinerary or upgrading your stateroom category
- Future Cruise Credits are transferable to family and friends, and can be used partially and applied on more than one new booking
- The process is very easy. Upon cancellation of the voyage, Silversea will email the guest the Future Cruise Credit, within 15 days, to the email address in the reservation. If the guest booked through a travel agency, the travel advisor will also receive a copy of the Future Cruise Credit. If the guest booked through a Tour Operator, the guest will have to reach out to their Tour Operator agent
- If guests decide to forego the 125% Future Cruise Credit and the corresponding 25% additional benefit that Silversea is providing, a cash refund option is also available
EXCLUSIVE DOUBLE VENETIAN SOCIETY CRUISE DAYS: On voyages cancelled by Silversea from March 1, 2020 until June 30, 2020 Venetian Society members will accumulate VS days on the cancelled voyage as well as on the new booked with the FCC.
CANCEL UP TO 48 HOURS PRIOR TO DEPARTURE FOR ALL 2020 VOYAGES STILL IN OPERATION And receive a FUTURE CRUISE CREDIT
WHEN GUESTS CANCEL UP TO 48 HOURS PRIOR TO DEPARTURE:
- If guests cancel up to 48 hours prior to voyage departure date they can elect to receive 100% Future Cruise Credit* equivalent to the portion of the booking paid, minus any cancellation penalties from 3rd party suppliers charged to Silversea. If guests opt for a cash refund instead, standard Silversea cancelation terms will apply
- Future Cruise Credits are transferable to family and friends, and can be used partially and applied on more than one new booking
- The Future Cruise Credit can be applied towards a booking with a promotional pricing
- We have made the process very easy. Upon cancellation of the voyage, Silversea will email you the Future Cruise Credit, within 15 days, to the email address in the reservation. If you booked through a travel agency, your travel advisor will also receive a copy of the Future Cruise Credit. If you booked through a Tour Operator, please reach out to your Tour Operator agent.
WHEN GUESTS CANCEL LESS THAN 48 HOURS PRIOR TO DEPARTURE:
- Penalty will be 100% of the booking
- Penalty for DACH markets is as follows
- 80% of the voyage price if cancellation happens between 2 and 1 day before departure
- 95% of the voyage price if cancellation happens on the departure date or if there a no show
TERMS & CONDITIONS
- Cruise with Confidence does not apply to chartered sailings & groups
- Silversea reserves the right to correct any errors, inaccuracies or omissions at any time without prior notice or liability. Offer can be withdrawn without notice
FUTURE CRUISE CREDIT (FCC)
- FCC has 2 year validity from the issuing date
- FCC will be issued in the amount of the booking value paid. Booking value refers to the cruise fare plus any other purchased via Silversea such as air upgrades, deviations, transfers, insurance, hotel, land tours and pre and post and tours
- The FCC issued will be net of any penalties imposed to Silversea by these suppliers
- The FCC can be applied towards land programs, hotels, air and other non-cruise component of the new booking; ad hoc exceptions can be evaluated by Silversea
- FCC can be moved voyage to voyage towards any other 2020 voyage
- If the value of this certificate is applied to a cruise fare of less than its assigned value, a new Cruise Credit for the remainder of the certificate’s value will be issued subject to the same terms and conditions as stated herein
- Once applied toward future cruise(s), the Cruise Credit will be rendered null and void
- The Cruise Credit will be honoured in the name(s) of the Guest(s) included on the Cruise Credit, or as a one-time exception the Cruise Credit can be transferred with a notarised letter from the Cruise Credit holder, naming the friend(s)/relative(s) the Credit is being transferred to
- The FCC cannot be used for a past booking or a booking that has been paid in full
- If guests have a Future Cruise Credit (FCC) that was applied to the cancelled booking, this FCC will be reinstated with the previous amount used with the original expiration date or extend the expiration date to December 31, 2020, whichever is further out. This FCC must be used, and guests must sail by, December 31, 2021. Once re-activated, it can be combined with the Cruise with Confidence FCC on the new booking
- FCC can be combined with current promotions, meaning that FCC can be applied towards a booking with a promotional pricing
The double Venetian Society Days promotion is only applicable to FCC associated to cruises cancelled by Silversea. The guest will accumulate Venetian Society days of the original cancelled booking and the ones associated with the new booking, in case the new booking is done within June 30, 2020. It is combinable with all public fares and promotions excluding reduced rates and net deals. Only eligible for the Guests included in the original booking.
Other restrictions may apply.
CASH REFUND
The cash refund of the booking cruise fare paid to be credited to the original method of payment, to be received within 30 to 45 days of guest’s request, due to exceptional workload Silversea is facing. The refund of 3rd party items purchased via Silversea such as air upgrades, air deviation fees, transfers, insurance, hotel, land tours, pre/post and overlands will be net of any penalties assessed by the suppliers.
Regarding the refund of 3rd party items purchased independently such as such as air upgrades, deviations, transfers, insurance, hotel, land tours and pre and post and overland tours; please reach out to the airline carrier, tour operator, or hotel supplier/chain directly to discuss options.
In the case of sailings cancelled by Silversea, the refund of cancellation costs of any independent air arrangements will be evaluated upon presentation of the expenses to our guest relations department. Unless the refund has already been processed, clients can change their mind and ask for the FCC at any time. On all insurance items: no refunds allowed; guest should file a claim with the insurance company first, prior to any refund/FCC given.
Specific about insurance in the US market: (i) AON – within 60 days it is not refundable while outside 60 days it is refundable; (ii) Allianz – Fully refundable (cash, not FCC).
