Passenger Improvements Well Underway at Dublin Airport

Passengers can expect quicker security times, faster free Wi-fi, improved seating and new food and drink options!

daa Chief Executive Officer, Kenny Jacobs has unveiled a 15-point plan, which will improve standards for passengers at Dublin Airport over the coming months as we move closer to summer.

This plan will see a whole range of improvements made in the terminals and to passenger services at Dublin Airport, including quicker security times, faster free Wi-Fi, additional seating, including the addition of designated family seating areas, and a mix of new and improved food and beverage options throughout both terminals.

daa, the operator of Dublin Airport, is aiming to get 90% of passengers safely through security in less than 20 minutes this summer, building on the stable performance experienced so far this year, with 92% of passengers processed in under 20 minutes. A full refurbishment of Fast Track is already underway in both Terminal 1 and Terminal 2.

Passengers departing from Dublin Airport over the coming months are advised to arrive at their terminal two hours in advance of a short-haul flight and three hours before a long-haul flight.

Once passengers are through security, they will find improvements including increased seating – with 400 extra seats being added for Summer 2023 and two new dedicated family seating zones will also open in Terminal 1 in time for the busy Easter period.

Outlining the programme, Kenny Jacobs, daa CEO, said:

“We’ve listened to our passengers’ feedback, and we’re focussing on improving the things that matter most to them. This summer, our passengers can expect to see more staff, shorter queues, more seats, new family seating zones and less clutter across the airport. There will be more buses and taxis at the airport, and more places to eat and drink.”

“Passengers will also be able to enjoy faster free Wi-Fi, with average speeds to be doubled over the course of this year. Charging their devices will be easier as well, with 20% more power sockets and USB charging ports. A full audit of existing sockets and ports has also been completed, with all broken units having been replaced,” added Mr Jacobs.

Mr Jacobs added:

“We have a fantastic range of new destinations from Dublin Airport and we are ready for a very busy summer ahead. Stable security screening times have returned, and we are advising our passengers to come to the terminal two hours before a short-haul flight, and three hours before a long-haul flight.”

“Passengers using Dublin Airport can expect an improved experience this summer with higher standards across the airport and getting back to our usual travel advisory of 2 hours for short-haul and 3 hours for long-haul,” Mr. Jacobs added. 

An addition of five new places to eat and drink this summer, as well as an additional ‘pop-up’ coffee offering at the busy 100 gates during peak times will be visible.

Getting to and from Dublin Airport will also become easier this summer, with 15% more bus routes operating and 20% more taxi permits issued.

This summer, Dublin Airport has flights to almost 190 destinations in 39 countries, operated by 44 airlines. More than 1.5 million extra seats have been added across the airport’s route network, which is 6% higher when compared to last summer.