KLM Welcomes Customers Back to its Lounges

KLM has reopened its European Schengen Crown Lounge at Schiphol

The KLM Crown Lounge (Non-Schengen) remained open to customers, offering them an opportunity to continue to use the most important facilities. This made KLM the only major European airline to keep its hub lounge open from the beginning of March through to the end of June. The more limited food & beverage services are now being cautiously expanded to the full‑service offering.

In the wake of the coronavirus (Covid-19) outbreak, KLM was compelled to close its Schengen Lounge in March. Effective 1 July and in accordance with guidelines published by the Dutch health authorities (RIVM), the Schengen Lounge has again opened to customers travelling within Europe throughout the week from 06:00 until 12:00 hours.

Temporary measures in the KLM Schengen Lounge in connection with Covid-19:

  • Opening hours: daily from 06:00 to 12:00 hours;
  • After closing at 12:00 hours, customers are most welcome in the KLM Non-Schengen Crown Lounge;
  • Extra hand sanitiser dispensers are available and more frequent cleaning will take place;
  • Special walkways have been demarcated, along with protective partitions and banners / signs;
  • More pre-packed fresh products will be available. The buffet will remain closed temporarily. We kindly request that customers use trays from the pick-up point in the lounge to select food & beverage products;
  • The showers have reopened;
  • By law, the smoking area was definitively closed effective 1 April.

Passengers travelling internationally with KLM or one of its partner airlines are welcome to use all the facilities available at the KLM Non-Schengen Crown Lounge. Only the Blue Restaurant remains closed for the time being. KLM reopened its fully refurbished Non-Schengen Crown Lounge last year. The lounge offers visitors an unforgettable experience based on top-notch service levels, new food & beverage concepts and the application of innovative technologies.

Temporary measures in the KLM Non-Schengen Lounge in connection with Covid-19:

  • Extra hand sanitiser dispensers are available and more frequent cleaning will take place;
  • Special walkways have been demarcated (using arrows and stickers on the ground), along with protective partitions and banners / signs;
  • Food & beverage products have been available since 1 June;
  • The City and Heineken Bar reopened on 1 June;
  • More pre-packed fresh products will be available. The buffet will remain closed temporarily. We kindly request that customers use trays from the pick-up point in the lounge to select food & beverage products;
  • Customers can select food & beverage products downstairs and enjoy them there or at the Blue Bar upstairs;
  • The terrace has reopened;
  • A dedicated “wellness host” will be present to ensure that everything runs smoothly;
  • The sleep cabins and (luxury) showers are again open for use;
  • While “service on the spot” will not yet be available in the lounge, it is available at the service desk;

By law, the smoking area was definitively closed effective 1 April.

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