This announcement comes on the back of Jet2.com receiving the same accolade in December 2018, the third consecutive year that our airline business has been recognised as a Which? Recommended Provider.
A spokesperson for Jet2.com and Jet2holidays said: “The fact that both Jet2.com and Jet2holidays have been credited with this prestigious status is something we are very proud of.
“Which? is the largest consumer organisation in the UK, and their survey is based on the experiences of thousands of paying customers. This shows that our continued focus on investing in and delivering a VIP customer service is working.
“With an overall customer score of 87%, the Which? Holiday Companies Survey ranks Jet2holidays ahead of competitors including TUI and Thomas Cook as well as First Choice and easyJet holidays.
“This repeats the success that Jet2.com enjoyed in December’s Airlines Survey, when we outperformed competitors including easyjet, Thomson/TUI Airways, Thomas Cook Airlines and Ryanair.”
In the Holiday Companies Survey, Which? asked customers about their experiences with different travel companies. An overall customer score was then compiled based on several factors including accommodation, customer service, description vs. reality, the holiday representative, the organisation of the holiday, and value for money.
Jet2holidays scored consistently well on every single factor, with the Which? report saying: “Holidaymakers love the friendly customer service, free 22kg of luggage and the Free Resort Flight Check-In service.”
The spokesperson continued: “Our philosophy is, and always has been, that if you give customers a best in class service – they will come back – and as we head into the peak Summer period you can rest assured that we will be continuing to do that.”