In a recent survey conducted by Which? determining the Best and Worst airlines, Jet2 and Jet2 holidays topped the table.
As a result, Jet 2 and Jet 2 holidays earned a Which? Recommended Provider endorsement. With the Which? Survey recording that Jet2’s delivery of refunds was the best: more than eight in 10 (84%) respondents were satisfied with the outcome when their flight was disrupted because of Covid, and throughout the pandemic, most passengers have received a resolution in two weeks.
Commenting on topping that table, Steve Heapy, CEO of Jet2.com and Jet2holidays, stated “The past two years have been the most challenging in history for the entire travel industry and the way different companies have responded will be remembered for a long time. We are very proud to have been repeatedly recognised for the way we have looked after customers and independent travel agents, and there can be no better measure of how well we are doing than the views of the consumer champion Which? and their members. After so much hard work, we are incredibly proud to be recognised as a Which? Recommended Provider once again. If customers travel with us, or if their plans have to change, we have done the right thing by them.”
Continuing on to add “With travel returning to normality, our track record for looking after customers means that we are really benefitting from the strong return in demand. We know that customers want assurance more than ever, and as Which? point out in their research, our standards of customer care exceed other short-haul airlines.”
