Princess Cruises is giving all passengers on board Grand Princess full refunds and credit for the same amount towards a future cruise.
The refunds include air travel, hotel, ground transportation, pre-paid shore excursions and gratuities.
In addition, guests will not be charged for any onboard incidental charges during the additional time onboard.
“Princess Cruises will also provide guests with a future cruise credit equal to the cruise fare paid for the voyage,” said the cruise line.
“Princess Cruises also confirmed that although all gratuities will be refunded back to guests, the company will ensure crew members will receive their designated gratuities for the work performed.”
The ship is now docked in Oakland and passengers have started to disembark.
Crew are being kept on the ship in quarantine, although no details have been confirmed of where this will take place.
The ship has been held off the coast of San Francisco since last Wednesday with more than 3,533 holidaymakers and crew on board after a passenger on an earlier cruise died from the virus and some crew and current passengers developed flu-like symptoms.
Initial tests of 45 passengers and crew showed 19 crew and two passengers have been infected with COVID-19.
