28 June 2023
Which? has called on the government to “go further” when it comes to airline passenger protections.
It comes as the Department for Transport (DfT) announced stronger enforcement powers for the Civil Aviation Authority (CAA), as well as faster and cheaper dispute resolutions and improved rights for disabled travellers.
Nevertheless, Which? policy director Rocio Concha said the government’s proposals don’t go far enough when it comes to protecting travellers.
“The Prime Minister must now show he is on the side of passengers and urgently set out legislation to make these increased powers for the CAA a reality – ensuring the regulator has the power to fine airlines directly when they flout the law,” she said.
