EasyJet Holidays has extended its refund policy with the launch of a new Protection Promise policy adding increased flexibility for its customers.
EasyJet Holidays customer director Matt Callaghan said: “Consumer confidence in booking a holiday abroad has taken a huge hit this year and travellers have different priorities so at easyJet holidays we know, given the restrictions continue to change, we must adapt to this new reality.
“That’s why we’re launching our new Protection Promise, setting a benchmark for customer flexibility in the industry and encouraging travellers to book their holidays with the reassurance that if things change they are protected.”
Under the Protection Promise policy, customers who wish to cancel up to 28 days before departure will receive a full refund, including their deposit in credit, while changes can be made within the same timeframe at no cost.
Payment can also be made in instalments with the balance due 28 days before travel.