Dublin Airport Hosts Workshop to Improve Passenger Experience
Dublin Airport is hosting a workshop with the Analytics Institute to explore how insights and data can more effectively be used to improve all aspects of the passenger journey through the airport
18 October 2018
The event will highlight the unique and diverse set of data that the airport environment generates and how Dublin Airport is using that for day-to-day airport operations planning.
In addition, five interactive breakout sessions will examine the key operational areas of airport planning, check-in and security, retail, tracking aircraft movements and how passengers book travel services such as car parking and lounges.
Dublin Airport Managing Director Vincent Harrison said the event will be used to share how data science is used daily in the planning decision-making process at the airport.
He said: “Increased awareness of passenger movements and behaviours will help us improve operational performance and planning, offer better, more targeted retail, food and beverage offerings and save passengers time as they pass through the busiest areas of the airport,” according to Mr Harrison.
“We are delighted to work with the Analytics Institute to host this event which will bring fresh eyes and thinking to how we can better use and understand the vast amounts of data we work with.
Almost 24.2 million passengers have travelled through Dublin Airport in the first nine months of this year, which is a six per cent increase when compared to the same period last year.
Dublin Airport has welcomed an extra 1.4 million passengers in the first nine months of the year and has flights to almost 190 destinations in 43 countries, operated by 56 airlines.