Heathrow Airport have issued an apology to passengers who were affected by ‘technical issues’ with departure boards and check-in systems on Sunday.
It is reported that the digital information screens were blank, leaving passengers confused as to their flight status. Airport staff attempted to elevate the situation by updating flight information on a white board, but that was no match for the thousands of flight arrivals and departures that pass through the airport.
Some were reported to have been delayed by up to 10 hours in the midst of the malfunction Wie others missed flights due to apparent wrong or misleading information.
Heathrow said that they rallied up additional staff to help direct people to their correct departure gates, but several airlines were affected by technical difficulties, including British Airways, which took Twitter to clarify the situation, saying: “We’re aware Heathrow Airport is currently experiencing a technical issue that is impacting some of their IT systems across the airport, affecting a number of airlines.
“We are working with them to resolve the issue as a priority and apologise for the delay to our customers.”
The disruptions have now been rectified and everything is business as usual this morning (Monday, February 17).