Irish Ferries have released a statement regarding ferry schedules and the current COVID-19 crisis.
Read the statement in full below:
Irish Ferries are continuing to monitor a rapidly evolving situation in relation to COVID-19, and we recognise that there is increasing uncertainty and anxiety around travel plans for our customers at the present time.
Irish Ferries continues to operate schedules linking Ireland to GB and France.
This service ensures that those who need to travel for repatriation, for essential work, or to join their loved ones can still access vital transport links whilst maintaining social distancing on board. These services also play a critical role in the supply chain, ensuring our supermarket shelves remain stocked and important pharmaceutical and medical supplies are shipped.
Irish Ferries will continue to review its procedures and services on board to follow all published advice and guidance from the authorities. This includes for example, increasing the frequency of our onboard cleaning routines, displaying HSE notices regarding COVID-19 and making hand sanitiser dispensers available. Ventilation and air conditioning systems on board use 100% fresh air. To facilitate social distancing, bars, onboard cinemas and Club Class lounge services have been closed.
To assist customers who no longer want to travel and in order to provide greater flexibility, customers who have booked a ferry crossing with Irish Ferries and are due to depart up to 31 May can avail of the following options:
Free amendment: Customers can amend their booking to a later travel date anytime up to 18 December 2020 with no amendment fees. Fare difference will apply where applicable.
Cancellation: customers who wish to cancel their booking for travel up to May 31 can do so, and any applicable cancellation fee due will be credited for use on a future booking for travel in 2020 or 2021 on either the Ireland France or Irish Sea routes (subject to availability).
Amendments and cancellations need to be completed at least 48 hours before the original outbound travel date.
We are currently experiencing a high volume of calls and emails and thank you for your understanding and patience as we deal with these. The easiest way to amend a booking is to go to IrishFerries.com to Manage Booking, and make the relevant changes online. Requests for cancellation need to be made by telephone contact us or email bookings@irishferries.com .
Please rest assured that for all who travel with Irish Ferries, we are continuing to liaise with the relevant health, government and maritime authorities, and will update our Coronavirus / COVID-19 FAQs as the situation evolves.
We thank you for your loyalty and understanding despite these unfortunate circumstances.
For Irish Ferries current up-to-date list of frequently asked questions and information regarding COVID 19 click here.
