Expanding its commitment to making a cruise holiday more accessible for everyone, Carnival Cruise Line has become the first cruise operator to be certified “sensory inclusive” by KultureCity, a leading non-profit organisation dedicated to accessibility and inclusion for individuals with sensory needs and invisible disabilities.
The rollout of the programme started in October and all of Carnival Cruise Line’s South Florida-based ships are certified, with the balance of the fleet scheduled to be completed by March 2020.
As part of a comprehensive fleet-wide training programme, hundreds of guest-facing team members, including guest services personnel and youth staff, have been trained to understand and help adults, youth and children with sensory related questions or needs relating to conditions such as Autism, ADHD, Down syndrome, PTSD, etc.
In addition, KultureCity sensory bags are available for check out for the duration of the cruise and contain a variety of items to help calm, relax and manage sensory overload. Items include comfortable noise cancelling headphones (provided by Puro Sound Labs), fidget toys and a visual feeling thermometer (produced in conjunction with Boardmaker), as well as a KultureCity VIP lanyard to help staff easily identify guests.
These measures have proven to be helpful in the more than 450 landside venues such as stadiums, arenas and amusement parks that have partnered with KultureCity. Since the programme has been implemented aboard the first wave of Carnival’s ships, feedback from guests and their families has been overwhelmingly positive.
Once on board, guests should inquire at the Guest Services desk to inquire about borrowing a sensory bag and any other accommodations that are available.
Informational videos featuring actor Christopher Gorham, a member of the KultureCity board of directors, designed to create greater awareness among all guests, are playing on in-stateroom television on the line’s six certified ships and will expand across the fleet as the programme rolls out to other ships.
“Carnival Cruise Line and KultureCity share a heartfelt commitment to acceptance and inclusivity. Working together, all of our guests can maximise their enjoyment and be the truest versions of themselves during their time on board,” said Vicky Rey, Carnival’s vice president of guest care and communications and the company’s ADA Responsibility Officer.
“We’re proud and grateful to partner with Carnival Cruise Line, offering guests with sensory needs an opportunity to more fully enjoy their holidays and create wonderful memories with their friends, families and loved ones. We appreciate Carnival Cruise Line for taking this important step in making their holidays accessible to everyone,” said Dr. Julian Maha, co-founder, KultureCity.
In addition to the KultureCity certification, Carnival will be the first cruise operator to complete an additional special needs certification programme offered by the International Board of Credentialing and Continuing Education Standards (IBCCES).
The IBCCES programme includes 17 continuing education units (CEUs) of training in a variety of special needs, such as Autism, Down Syndrome, mobility issues and various other disabilities. Additionally, Carnival’s youth staff have different resources on hand to help soothe, calm and entertain children participating in the youth programme, such as weighted vests, conversation cards, sensory games and other aids. Myron Pincomb, board chairman of IBCCES: “It has been a pleasure working with the Carnival team. Their unwavering passion to go above and beyond to create the best experience possible allows guests of all abilities to ‘Choose Fun'”.
“Carnival Cruise Line is to be commended for training their staff about autism and offering sensory bags that will enable individuals with autism and their families to have an enjoyable cruise,” said Dr. Temple Grandin, a renowned autism advocate and author and one of the first individuals on the autism spectrum to document the insights she gained from her personal experience with autism.