“It’s a very great honour to once again receive this recognition from our customers, who appreciate our overall service. Their participation in the most prestigious international survey on airlines really shows their satisfaction with us,” says Annick Guérard, Chief Operating Officer, Transat.
She adds: “This choice by passengers is an acknowledgement of the efforts of our people who, day after day, devote all of their energy and passion to providing our passengers with a memorable travel experience from the moment they begin dreaming of their holiday. I want to thank our 5,000 employees for their amazing work and their great professionalism.”
Air Transat offers more than 100 direct and connecting services each week from London Gatwick, Manchester, Glasgow and Dublin to Toronto, Montreal, Vancouver, Calgary and Quebec City.
On board Air Transat, passengers can enjoy gourmet inflight meals from renowned Quebec chef Daniel Vezina and Club Class seating that combines comfort and personalised service. Its Economy Class offers the same friendly and considerate welcome, a personal entertainment system accessible via individual touch screen or on Air Transat’s mobile app, a Kids Club for globetrotters aged 2 to 11, and Eco fares featuring flexibility and various benefits – and all this accompanied by an always-attentive crew.
Air Transat says its mission is to meet travellers’ expectations and to brighten their everyday with the joy of holidays. The company is renowned for its warm and friendly experience at every step of the customer journey: booking, check-in, boarding, flight, welcome at destination and return from holiday.
The World Airline Awards were created in 1999 when Skytrax launched its first global airline passenger satisfaction survey. The survey collects travellers’ opinions on 300 airlines over a 9-month period and in 100 countries. Airlines are ranked according to about 40 criteria, from check-in and boarding to staff service and seat comfort, cleanliness and in-flight entertainment. This year’s survey polled over 21 million passengers worldwide.