2 August 2023
The UK Civil Aviation Authority has taken action against Wizz Air over customer complaints.
Oevr the past several months, the regulator has expressed concerns about the airline ignoring consumer rights when flights were delayed or cancelled.
Several County Court Judgements have been issued against Wizz Air over the last nine months.
The CAA has instructed Wizz Air to make changes to its policies and procedures to comply with its obligations.
The action covers claims for flights to and from a UK airport on or after 18 March 2022.
Wizz Air has agreed to sign undertakings with the regulator to make good on these outstanding claims.
The UK Civil Aviation Authority will monitor the airline for compliance over the coming months.
