Butlin’s, Haven and Warner Leisure Hotels have all taken the decision to extend the closure of their resorts until June 7, 2020
In a statement, Butlin’s said:
In line with current Government advice, we’ve taken the decision to extend the closure of our resorts until 7th June.
This includes our May half term breaks, which we know will be disappointing, but these are unprecedented times for everyone. We’ll get through this and back to providing great breaks for you all when the time is right.
In the meantime, we want to give you as much reassurance as possible. We’ve introduced our new Coronavirus Book With Confidence Guarantee to give you extra peace of mind, and our wonderful Contact Centre team are on hand ready to help re-plan your break.
Thank you for your patience and support. We’re really pleased so many of you have chosen to move your dates to later this year or next – we look forward to welcoming you back to Butlin’s soon.
In a statement, Haven said:
At Haven we pride ourselves on providing millions of families with holidays on the Great British coast each year. Sadly, this year we have only been able to welcome a fraction of these to our parks due to the serious Coronavirus situation.
The Coronavirus continues to affect the lives of each and every one of us – from our guests to our owners to our teams. As we continue to follow the direction provided by the Government it is now clear we will be unable to offer the usual Haven experience for a longer period of time, and so we have taken the decision to temporarily extend the closure of all our parks.
Our parks will remain closed until SUNDAY 31 MAY 2020
This, we’re sure you understand, is totally beyond our control and we are really sorry for the disappointment caused to anyone who was looking forward to their coastal break.
If you have an affected break, we will be in contact with you directly via email and will offer you the following options:
- Change your date to another break in 2020 or 2021 and receive a £50 Food and Beverage voucher to spend on park
- Not sure when you’d like to go – that’s fine. We’ll transfer your funds into a holding account for you to use when you’re ready, PLUS you’ll still receive the £50 Food and Beverage voucher to spend on Park
- A full refund
We will be working through all affected breaks in arrival date order. We would like to thank everyone for their patience whilst we work through this as quickly as we can.
We are contacting all guests with affected breaks, offering a number of options as we need to change their booking. We have been in contact with all guests who have affected breaks up until 14 May 2020. We are now contacting everyone who has a break booked between 15 May – 31 May 2020.
We trust you appreciate that we are all working in extreme and unprecedented times and because of this the Haven team is working remotely. We are receiving high levels of inbound calls and emails as well as social media messages and we are doing our very best to respond as quickly as we can.
This decision has been made with the safety and security of our guests, owners and teams as our number one priority.
We will be back up and running as soon as we are able and look forward to welcoming everyone back to enjoy a Haven holiday.
Statement from Warner Leisure Hotels:
In response to the most recent Government guidance, we have made the decision to postpone all breaks at all Warner hotels up to 31 May 2020. Guests booked on these breaks should not travel to Warner.
Breaks before 31 May 2020 – important information
This information only applies to guests that did not cancel their break before 19 March 2020.
There is no need to contact us today. The full value of your break has been automatically moved into the hold account and you have 2 options:
- When you rebook, you will receive a £100 voucher to spend at the hotel if you choose a break of three-nights or more (£50 for a two-night break or £25 for a one-night break). This voucher is per room and is based on two people sharing.
- Alternatively, you can have a full refund of your break.
We are working hard to reschedule your entertainment to later in the year and we will be in touch with a new rescheduled break, which you can choose to book if you wish.
We will contact you as soon as we can to ask which option you prefer. This may take us a number of weeks due to the volume of guests impacted by this situation. There is no need to contact us today.
