In the context of the current health crisis and given the very gradual lifting of travel restrictions worldwide, Air France is introducing exceptional measures to assist and reassure its customers.
A statement from the airline said: “Air France is adapting its commercial measures to enable its customers to book their next trip in complete confidence.
“If customers wish to cancel their trip, their ticket can now be changed at no extra cost and without proof, on the date and to the destination of their choice. If they prefer, they can request a refundable credit voucher. These measures, which provide optimal flexibility, apply to all trips until 31 March 2021.
“If their flight is cancelled by the airline, customers can choose to postpone their trip to the date and destination* of their choice, request a full ticket refund or receive a credit voucher, which is also refundable if not used.
“Finally, for all trips until the end of the year, customers who are members of the Flying Blue loyalty programme will have their Miles and experience points (XP) doubled.
“Since the start of this unprecedented crisis, Air France has significantly strengthened its sales teams dedicated to supporting its customers. Close to 700 agents are currently in charge of handling refund and credit voucher requests. Since January 2020, 2 million requests have been processed and 1.1 billion euros refunded.”
In partnership with Allianz Travel, Air France is extending its travel insurance cover to provide its customers with better protection. The company now also provides them with cover should they fall ill or be required to quarantine due to an epidemic or pandemic disease such as Covid-19.
This insurance thus allows them to deal with unforeseen expenses with cover in specific events, notably during their trip with medical assistance and refund of medical expenses abroad or additional costs incurred from quarantine (accommodation expenses, for example).
This insurance cover, available to customers at the time of purchasing their ticket on the airfrance.com website and in company customer relations centres, is in addition to the existing Cancellation + missed flight, Multi-risk and Assistance products.
