Leading leisure airline Jet2.com topped BBC Watchdog Live’s ‘Super League’ for airlines last night, outperforming other UK airlines for customer satisfaction, having the fewest delays and cancellations and complaint handling.
The consumer programme runs a ‘Best or Worst?’ strand every week, working with the Royal Statistical Society to produce a ranking of leading companies in a sector, based on an analysis of existing data.
BBC Watchdog Live published an ‘Airlines – Best or Worst? Super League’, using complaints data and delays and cancellations data from the Civil Aviation Authority, as well as customer satisfaction data from Which?
Each UK airline was then ranked within these categories, and these categories were then combined to create the ‘Airlines – Best or Worst? Super League’.
Jet2.com topped every single category, coming out as the top UK airline in the ‘Super League’, as well as in each of the categories.
Steve Heapy, CEO of Jet2.com and Jet2holidays said: “This detailed analysis of UK airlines by BBC Watchdog Live and the Royal Statistical Society shows consumers across the country what our customers already know; that Jet2.com is the top UK airline for providing customers with a VIP experience, for getting them to their holiday destinations on time, and for looking after them when they need us. As proud as we are to be recognised for these achievements, we are equally as determined to carry on working hard to get these things right for our customers so that they continue to enjoy our award-winning experience time and time again.”