Balkan Holidays have sent a letter to customers advising them that the tour operator has taken the “heartbreaking” decision to cancel the remainder of their Bulgaria charter flights and holidays.
The statement, dated July 2, reads:
It is with the deepest of regret that I write to inform you that we have taken the heartbreaking decision to cancel the remainder of all our Bulgaria charter flights and holidays this summer.
Such decisions are never easy, but with the ongoing uncertainty over whether or not we can offer you a holiday this summer, I feel that this is the right thing to do. Your holiday experience with us should be the best possible, but I do not believe that we could deliver that this season with all the restrictions in place. I assure you that the enjoyment of your holiday as well as your health, safety and well-being remains of paramount importance to us.
All charter package holiday, flight and accommodation only customers affected by this cancellation will be contacted directly by email/post shortly, with available options which includes re-booking for Summer 2021. If you have booked through a travel agent we will be in touch with your travel agent. Please wait for further information from them.
As we are sure you can appreciate during this difficult time our call centre and social media teams are extremely busy so please do not contact us unless absolutely necessary. All available options will be clearly explained in the letter sent to you with further details on how to proceed.
I personally wish to thank you for your incredible support and understanding you have shown us throughout this difficult period. We will now together start looking forward to Summer 2021 and hope that you will join us next year when we can once again enjoy the beautiful beach resorts that we all love.
With my best regards.
Alexander Stoyanov
Managing Director
Balkan Holidays
