The UK’s Civil Aviation Authority have provided an update regarding the bank holiday disruption for airline passengers.
In a recent statement, Rob Bishton, Joint-Interim Chief Executive of the UK Civil Aviation Authority, said:
“We know there are many passengers overseas that are impacted by flight delays and cancellations which can be frustrating when wanting to get home after a trip abroad.
“The scale of the disruption has meant passengers have faced longer delays and in some cases are waiting several days for alternative flights, but airlines are working around the clock, putting on extra capacity to resolve the issue.
“If you are still waiting to come home, airlines have a responsibility to look after you while you wait. This means providing you with meals, refreshments and hotel accommodation. If airlines cannot do this, you can organise your own meals and accommodation then claim costs back.
“We are engaging with airlines and know that more flights are being provided, but in circumstances where this has not been possible due to the volume of passengers, consumers can book their own alternative air travel and claim the cost back from their airline.
“If you end up paying for things yourself or booking your own replacement flight or hotel, keep every receipt and make sure your claim is not excessive.
“Clear and accurate communication is important during times of disruption, and we are working closely with airlines to rectify any instances of wrong information being provided to passengers.”
