Advice for Thomas Cook Customers

What to do if you have a Thomas Cook holiday or flight booked

With an estimated 150,000 British people currently abroad on a Thomas Cook holiday the Civil Aviation Authority (CAA) has launched the biggest repatriation in peacetime history to get passengers home.

It could take as long as two weeks to get everyone home following the company’s collapse in the early hours of this morning (September 23).

The CAA are advising anyone in the UK due to travel not to go to the airport and people overseas should only head to the airport once they have alternative flights planned.

The CAA says it has secured a fleet of aircraft to return passengers to the UK with return flights.

They have launched a website specifically for Thomas Cook passengers with advice on what happens next.

HERE you will find information about what to do if you are currently abroad.

Some of the package holidays include flights with airlines that are not operated by the Thomas Cook Group. Those flights are still valid but accommodation and transfers will be affected.

All future holidays are cancelled but as the firm was ATOL protected, there is advice for those wanting to get a refund.

Anyone whose flight is not ATOL protected is not entitled to make a claim, but could still get money back through travel insurance or the credit card issuer.

You can find out if you are ATOL protected HERE.