Business travel has been one of the hardest hit sectors of the industry during the global pandemic, with a new study of 1,400 regular business travellers showing 93% have reduced travel for work, by an average of 60% since the pandemic began (78% for over 55’s). But there are reasons for cautious optimism as 84% of business travellers confirm they would travel now if the correct safe travel measures are in place, rising to 87% for frequent flyers.
The desire to travel for work is driven by human factors, with travellers most missing ‘seeing customers and colleagues face-to-face’ and ‘sharing ideas at in-person meetings’, closely followed by social aspects like ‘sharing a meal’.
When it comes to rebuilding confidence, frequent travellers highlighted the following five safe travel measures from nine options. Suggesting that as the travel industry and governments across the world work together to implement new COVID-19 safe measures, priority should be given to information sharing, contactless payment technology and comprehensive medical insurance.
Top safety travel measures for business travellers
- COVID-19 medical insurance
- Up-to-date health and travel restriction information about destination
- Hygiene information for hotel / office
- Ability to pay using contactless methods
- Mandatory test or vaccine certificate prior to boarding
Interestingly, travellers prioritise information on health and travel restrictions as well as contactless payments over testing and vaccination certificates, suggesting they seek the tools to more safely manage their own trip and the associated risks. Business travellers are also sensitive to the economic environment, with 96% confirming they would be happy to adhere more closely to their company’s travel policy if it meant business travel could be justified.
Rudy Daniello, Executive Vice President Corporations, Amadeus commented: “Our findings show that travellers are eager to travel if the right safety measures are in place, which is hugely encouraging for the business travel industry. Whilst vaccination will take time, there are a range of steps corporations and travel companies can take now to protect and reassure travellers.”
Daniello continued: “New innovations in mobile payment and expense are coming online that allow travellers to pay using contactles using their mobile, directly from the company bank account. This removes the need to touch payment terminals or handle paper receipts whilst expense reporting is automated in the background. Travellers can also access information relating to travel restrictions, COVID-19 prevalence and hygiene factors at the point of booking. While it may be difficult now, technological innovations can make business travel even better than it was in 2019.”
