In July 1997 I was a new analyst for the tech consulting firm called Accenture.
My boss’s client, China Telecom, had asked us to aid in a spin-out IPO of their mobile unit and so I was sent to Beijing to work on the project. My grunt work job was to call federal governments in the world’s most developed countries in an attempt to forecast the growth potential of China’s mobile market, which at the time had a penetration rate of .001%.
“Hello, Mr Swedish Communications Minister’s Office Intern, I’m calling from Accenture. What is mobile phone penetration in your country today, what was it from 1990-95 and what will it be from 1997-2005?”, I would ask.
The 4th floor workspace given us for the project didn’t have a landline, ironic since we were working at that phone company. We had to buy three Nokia bricks to do our work. It was the first time I’d used a cell phone. It cost nearly £3 a minute per call and I had to stick my head out the window in the sweltering summer heat just to get a signal that dropped about half the time.
I gathered data for a few weeks and we crunched the numbers: Mobile phone penetration in China would grow steadily to somewhere around 6% by 2005, we told the world (it turned out to be about six times that). But privately I didn’t believe a word of it.
“Cellular technology is shit and no one can afford it anyway”, I told my wife during one of our daily (landline) calls from my Beijing hotel to our apartment in San Francisco. “It will never penetrate the mass market.” When I finished the project two months later the phone bill was $2800.
I’ve perhaps never been so right and so wrong at the same time. As the French say, “Zat’s life.” But I’m pretty confident I’m correct now in believing that in twenty years 2018 will be viewed as a seminal year for the way we all travel. All thanks to the technology in that Nokia brick from 1997.
Why? Because mobile data access, devices, apps, services and GPS have all converged to make travel cheaper and easier in a way that was previously unimaginable.
Mobile data: enabling travellers to stay connected
A data revolution happened in 2017. Until last year, when leaving France (where I live) I had to turn off mobile roaming when I arrived at any border. Leaving it on meant risking things like this. But turning it off cut off everything that makes modern travel both possible and enjoyable.
I therefore had to plan all travel outside France in advance and calibrate everything to ensure all would go smoothly. It was stressful, inconvenient, and at times quite frustrating.
But in May 2017 all mobile roaming charges in Europe were abolished. Such a simple change has made all the difference. Now we can travel anywhere in the EU and use all the mobile tools that have come to represent the heart of the travel management experience: Finding a hotel or Airbnb, calling an Uber, booking a train on Loco2 and checking if it’s on time, or using probably the most important travel service in human history: Google Maps.
Mobile data also enables travellers to stay in touch with friends, family or colleagues. It is particularly beneficial for business travellers who rely on technology to work efficiently and need to be online at all times. When visiting a European country from the UK, you can take advantage of free app-based video call tools such as Whatsapp or Skype. In other words, we now need mobile data to live, and the law change of 2017 allowed us to do that. It will change your life too.
Real-time mobile data: enhancing the travel experience
Over the last twenty years the quality and availability of mobile services has improved in a correlated way with the cost of data. Real-time travel-related services are more dependent on the cost of that data than almost all others. Now that such data is essentially free in Europe, you’ll begin to see another – potentially exponential – leap in the quality of travel services you can access via mobile.
What’s more, the opening of data throughout Europe means apps will start delivering valuable mobile services in better, more proactive ways. Some examples of this are:
Alerting you in real- time if your train’s platform changes, or if it’s late: rather than consulting a web or mobile app directly, you’ll just receive a push notification
Live customer support directly from the mobile application. No numbers to call or emails to send
Notifying you which train cars have empty seats in them, maximising your chances of getting one
Technology in travel: championing consumers
Gone are the days where travellers had to print train tickets, boarding passes or hotel reservation receipts. Thanks to e-tickets, online bookings, and mobile check-in, consumers benefit from the convenience factor of digitalisation and the mobile device, which often saves masses of time, if not money.
With technology advancing at a rapid pace, consumers have access to everything at their fingertips. Booking and comparison apps for travel gives the consumer increased choice, in terms of speed, price, comfort and safety. Alternative modes of transport are also growing, for example car-sharing to avoid extortionate taxi rates. Apps like Loco2 allow you to buy train tickets across multiple countries in a single transaction and currency.
The rise of electronic payments via Apple Pay, Samsung Pay or Google Wallet makes travel safer and easier. And several startup banks – most notably N26 – now offer credit or debit cards that offer the best possible foreign exchange rates without charging any fees. Going cashless has many advantages, namely, convenience – no longer having to carry lots of cash or a couple of debit cards and avoiding long queues for the ATM. Safety is another huge advantage, as everyone has experienced incidents of losing cash. Once the electronic payment system is fully integrated, travellers needn’t worry about debit card or identity fraud or changing their card details. It’s a win:win situation that – in the end – just makes life better.
Travelling to Beijing in 2018 versus 1997
A few weeks ago, I returned to Beijing for the first time in twenty years, this time with my 15 year-old son. Not only is its infrastructure in many ways now more modern than London or New York (really), but travel booking, management and communication has moved almost entirely to the mobile device. I booked trains and hotels via Ctrip, mapped out subway and walking routes and found a restaurant for eating donkey via Google Maps, booked a dozen car rides via Didi, paid for a bike and a bus ride via Alipay, and found and booked our guide in Guilin – who took us to a restaurant where my son and I ate rat – all via the mobile device. And I chatted with and video called my wife as often as I wanted via WhatsApp. At the end, not only was the phone bill not $2800, access to all those services combined cost about £20.
In other words, £20 to access the world. Donkey and rat excepted of course. A lot has changed in twenty years.