Saturday, November 18, 2017
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New Awards Special to Airline Because of Customer Experience

Leading leisure airline, which operates 14 routes direct from Belfast International Airport, has scooped two accolades in the inaugural TripAdvisor Travellers' Choice awards for airlines, winning the Best Airline - UK and Best Low-Cost Airline - Europe prizes.

The awards, covering every major carrier worldwide, are based on an algorithm that took into account the quantity and quality of airline reviews and ratings submitted by travellers over the past 12 months.

It is the first time that the world’s largest travel planning and booking site has held its prestigious Travellers’ Choice awards for the airline industry.

TripAdvisor airline reviews launched in July 2016, giving travellers a platform to share their candid feedback about all major airlines around the globe.

TripAdvisor airline reviews are based on eight key service factors, which are then aggregated into an overall score.’s score is the highest of any UK airline and European Low-Cost Carrier, with the airline scoring particularly strongly for customer service, cleanliness, value for money, check-in, boarding, and its generous 22kg baggage allowance.’s family friendly formula, combined with great flight times, low fares and 0 per cent credit and debit card fees has seen the airline win multiple awards recently, including being the only UK airline to be recognised by Which? as a Recommended Provider.

Steve Heapy, CEO of and Jet2holidays said: “We are thrilled and proud to be named by TripAdvisor as both the Best UK Airline and the Best Low-Cost Airline across all of Europe. What makes the accolades so special is the fact that they are based on customer experience and feedback, making the recognition even more rewarding.

“The fact that we continue to win awards is no coincidence. Everybody at strives to give our customers the very best experience possible and I would like to pay tribute to the brilliant team for doing that day in day out. Our family friendly formula is clearly working, and that, supported by fantastic customer benefits such as a generous 22kg baggage allowance, friendly flight times, 0 per cent credit and debit card fees, and comfortable seating really is clearly putting us ahead of the competition in the eyes of our customers.”

This announcement comes as another boost to Belfast International Airport and to and Jet2holidays, whose Summer 17 programme is about to commence, with over 280,000 seats to 14 exciting sunshine hotspots including Brand New exclusive destination, the Costa Brava (Girona).


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