Wednesday, October 18, 2017
   
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No Danger of Further Ryanair Roster-Related Cancellations

Ryanair has issued an update on its progress in dealing with customers affected by its recent raft of flight disruptions - and has claimed that customers can now book flights again "confident that there is no danger of further roster related flight cancellations."

Said Kenny Jacobs, Ryanair's Chief Marketing Officer (CMO): "Ninety nine per cent of the customers affected by cancellations in September and October have now been re-accommodated, and the remaining one per cent (less than 4,000 customers) are urged to get in contact regarding their rebooking or refunding options.

"We apologise to them and the 400,000 further customers affected by our winter schedule reductions. By the end this week, we will have processed over 95 per cent of these customers’ refunds or re-routing requests.

"Our painful and deeply regretted winter schedule reductions have restored our industry leading punctuality with 97 per cent of our first wave flights departing on-time last week, which means customers can now book our low fare flights confident that there is no danger of further roster related flight cancellations.”

Ryanair said that for Sept/Oct cancellations (announced on Sept 18): all 315,000 customers received email notices; over 311,000 re-routings or refunds (99 per cent of customers) have been processed; and the remaining 4,000 customers (one per cent) have yet to contact Ryanair.

For the winter schedule changes (announced on September 27) Ryanair says that:

  • All 400,000 customers have received email notices
  •  

    Over 360,000 re-routings or refunds (90 per cent of customers) have been processed

  • We expect this to rise to over 95 per cent (over 380,000) this week
  • The remaining 20,000 (five per cent ) have yet to contact Ryanair
  • Over the last seven days, Ryanair’s first wave punctuality has remained extremely high at 97 per cent on-time. Out of 15,000 flights operated last week, just 23 (21 of these due to a handlers strike in Pisa) were cancelled.

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